Customer Service Representative
Summary:
Provides prompt courteous service to customers through order taking, problem resolution, and basic technical assistances.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Other duties may be assigned.
Communicates with customers orally or in written form as necessary to provide maximum servicing of the customer's account.
Researches all aspects of customer's orders, product information, pricing, delivery schedules, and payment terms, so that orders are entered accurately.
Responsible for the accuracy of orders entered.
Fills out forms, determines charges for product requested, prepares change of address records, and issues change orders.
Maintains customer account information.
Sets up new accounts according to accounting department guidelines.
Acts as backup to main switchboard as necessary, and performs minimal clerical activities to maintain filing and data entry, and supports the sales and service efforts of the customer service department.
KNOWLEDGE, SKILLS, AND ABILITIES Requires knowledge typically acquired through:
Completion of a High school diploma or equivalent, One to three years of related experience or training; and/or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write simple correspondence, and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, walk, and use hands to finger, handle, or feel objects, tools, and controls, and reach with arms and hands.
The employee may be required to occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer - Disability/Vet ITAR COMPLIANCE This position requires access to or use of information which is subject to the federal International Traffic in Arms Regulations (ITAR).
All applicants for this position must be U.
S.
Persons within the meaning of ITAR.
ITAR defines U.
S.
Person as U.
S.
citizen, lawful permanent resident of the U.
S.
, person admitted as a refugee to the U.
S.
, person granted asylum in the U.
S.
, or person granted the status of alien lawfully admitted for temporary residence to the U.
S.
under 8 U.
S.
C.
1160(a) (for special agricultural workers) or 8 U.
S.
C.
1255(a)(1) (an amnesty program).
Recommended Skills Customer Service Data Entry Filing Maintenance Product Information Management Safety Principles Estimated Salary: $20 to $28 per hour based on qualifications.
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